Return Policy:
At Aeira, we want you to feel confident and satisfied with every purchase. Your wellness journey is important to us, and if for any reason you’re not fully happy with your order, we’ll do our best to make it right. Please review the details below to understand how our return process works.
How to Initiate a Return:
To begin a return, please contact us with the following details:
- Order number
- Product(s) you wish to return
- Reason for your return
Once your request is received, we’ll provide instructions for shipping the item back.
To qualify for a return:
- Your request must be made within 30 days of delivery.
- Products may be opened and tried, but we ask that you return any remaining product and packaging.
- Items must have been purchased directly from the official Aeira website. (For products bought through third-party retailers, please contact them directly.)
Refund Processing:
- Once we receive your return, please allow 5–10 business days for processing.
- Refunds (if applicable) will be issued to your original payment method.
- Store credits or replacements will be processed as soon as the return is confirmed.
Damaged or Incorrect Items:
- If your product arrived damaged, defective, or incorrect, please notify us within 7 days of delivery. We’ll make it right immediately by sending a replacement or issuing a full refund at no cost to you
Our Commitment to Fairness:
- Our return policy is built on trust and fairness. We encourage you to try Aeira products risk-free, knowing we stand behind our quality. At the same time, we ask for honesty in return requests so that we can continue providing this level of care to all customers.
Any Questions?
- If you’re unsure about your return, please don’t hesitate to reach out. Our support team is here to guide you through the process and make sure you find the best resolution.
